Return Policy
Return Policy
Last updated: April 2026
30-Day Satisfaction Guarantee
At DWELL, we want you to love every product you buy. If for any reason you're not completely satisfied with your purchase, we've got you covered.
Eligibility
- Items must be returned within 30 days of delivery
- Products must be unused, in original packaging
- Proof of purchase (order confirmation email) is required
How to Return
- Email us at hello@dwellaya.com with your order number
- We'll send you a return shipping label within 24 hours
- Ship the item back to us
- Receive your refund within 5-7 business days of us receiving the return
Refund Options
- Full Refund: Back to your original payment method
- Exchange: Swap for a different product
- Store Credit: Get credit for a future purchase (+ 10% bonus)
Damaged or Defective Items
If your item arrives damaged or defective, contact us immediately with photos. We'll send a free replacement — no return needed.
Questions? Reach us at hello@dwellaya.com